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           Privacy Policy
 

Last updated: [DATE]

At Glow Care, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or interact with our services.

Information We Collect

Depending on how you interact with Glow Care, we may collect information such as:

  • Your name

  • Email address

  • Billing and delivery address

  • Telephone number, where provided

  • Order and transaction information

  • Product preferences and customer communications

  • Information you provide when contacting Customer Support

  • Website usage and device information, where applicable

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Provide customer support

  • Process payments

  • Send important order-related communications

  • Improve our website, products and customer experience

  • Prevent fraud and protect our website

  • Send marketing communications where you have provided the appropriate consent

Payments

Payments are processed through the payment providers available at checkout.

Glow Care does not normally have access to your full payment card details.

Your payment information may be processed by the relevant payment provider in accordance with their own privacy policies and security requirements.

Sharing Your Information

We may share relevant information with trusted service providers who help us operate Glow Care, including:

  • Payment providers

  • Delivery and fulfilment partners

  • Website and ecommerce service providers

  • Customer support services

  • Analytics and marketing providers, where applicable

We only share information where it is necessary for the relevant service or where required or permitted by applicable law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is being held.

Your Privacy Rights

Depending on your circumstances, you may have rights relating to your personal information, including rights to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Make a complaint about how your information is handled

To exercise your rights, please contact:

[YOUR SUPPORT EMAIL]

Cookies

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website usage and, where permitted, support marketing activities.

Non-essential cookies may require your consent. You can learn more in our Cookie Policy.

The ICO states that businesses using personal data generally need accessible privacy information, and non-essential cookies generally require an active consent mechanism.

Contact Us

If you have questions about this Privacy Policy or how Glow Care handles personal information, please contact us:

Email: [YOUR SUPPORT EMAIL]
Business name: [LEGAL BUSINESS NAME]
Address: [BUSINESS ADDRESS]

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