Returns & Refunds​

 

 

We want you to feel confident when shopping with Glow Care.

If you change your mind about your purchase, you may generally have the right to cancel an online order within 14 calendar days after receiving the goods, subject to applicable UK consumer law and certain exceptions.

Eligibility for Returns

To be eligible for a return, items should generally be:

• Unused and in their original condition

• In their original packaging

• Complete with any seals, accessories or included items

• Returned within the applicable return period

For skincare and beauty products, sealed products that are unsuitable for return for health or hygiene reasons may not be eligible for return once opened.

Damaged, Incorrect or Faulty Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs or video showing the product and packaging

We will review your request and work with you to find an appropriate solution.

Your statutory consumer rights regarding faulty, misdescribed or otherwise non-conforming goods are not affected by this policy.

Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

Where a refund is due under UK consumer law, refunds are generally made within 14 days of receiving the returned goods or receiving appropriate evidence that they have been sent back, subject to the applicable rules.

Refunds are normally issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Return Shipping

Where a customer is exercising a change-of-mind cancellation right, the cost of returning the item may generally be the customer's responsibility, provided this was clearly communicated before purchase.

This does not affect your statutory rights where an item is faulty, incorrect or not as described.